Parmonet offers the opportunity to evaluate not only the telephone and voice mail systems, but also the way your associates use them to ensure maximal use of these very important business tools!
Our knowledge of several types of systems offers a unique chance to ensure the best service possible.
We guide you through the evaluation and purchasing process to ensure that you make the right decisions today for your communication needs of tomorrow.
No matter the system that you are using today or planning to purchase in the future, we will be with you step by step to plan the process. Planning is the key to a successful installation!
Installing a new phone system is a process that needs to be well planned. We, at Parmonet who have participated in the implementation of phone systems from 5 to 3000 stations know this and we take care in ensuring that all challenges are evaluated to make this process as smooth as possible.
The implementation and change management team is key in ensuring happy users. Our friendly approach to an installation will help minimize the worries. Chances are, we?ve been there before and can minimize any issues.
We suggest that you review your voice mail programming on a yearly basis to make sure that it continuously represents your needs and business mission. Parmonet is there to guide you through these changes and can even offer to assist with the recordings in French and English.
You may recognize this situation, or may have even been there yourself: One day, while on a business phone call, I requested that the person I was speaking to transfer me to someone else, in the same company. Before hanging up, the associate said, ?I?ll try, but am not sure that this is going to work. If I hang up, please call back.? I must add that the associate had been using this phone system for several years.
Training on phone, voice mail and telephone etiquette are all services that we offer here at Parmonet.
The way your calls are answered upfront and the way they are handled by your associates is a reflection of the way you do business.
Every business has it?s own specific needs. Every business uses the phone system in a unique way. With this in mind, isn?t it only normal to request training material that reflects this uniqueness? At Parmonet, we believe the answer to that is absolutely!
Allow us to review your specific training needs and offer you training material that will help train your associates and system administrators with respect to these needs.
Our bilingual training team will offer classes in French or English, with the documentation to support that training based on your own unique needs.
Also keep in mind that it is normal to have a certain amount of turn over in a business. It is necessary to plan training on a regular basis to ensure that all associates have a working knowledge of your systems all the time.
Our training workshops are unique and offer you the opportunity to give your associates a new view on your telecommunications. You may choose to offer just one or a combination of the different series.
These simplified workshops are customized to talk to exactly what is required at one specific time. These will enable you to:
- Simplify your vos communications
- Use the systems in the most productive way possible
- Allow you to offer the best customer service (Telephone etiquette, customer service)
- Prepare for future projects
Your associates will appreciate these trainings, and the results will speak for themselves!
Click here for a list of the workshops that are currently available. Contact us for more details!
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